Watch Desk
Dashboard
A quick snapshot of everything moving through the Watch Desk right now.
Every timepiece, accounted for.
Track a timepiece
Check a watch's status
Look up any watch by its serial number to see exactly where it is right now, and flag it as Reserved or Sold at any stage.
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Watch Desk
My Requests
Watches you've flagged as Reserved or Sold from the Watch Status lookup, and their progress.
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Workshop
New Inspection
Log a full inspection for a watch that's just arrived, before it moves to QC.
Choose a watch to inspect
These are the deals currently sitting in the Arrived column, waiting for inspection.
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Workshop
QC Review
Deals waiting for quality check before moving into stock. Select a watch to see the full inspection record and complete its QC check.
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Workshop
Fault Found
Watches flagged with an issue during QC review. These need a decision before they can move forward.
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Client Notified
Watches where the client's already been told about a fault or issue — moved here manually in Pipedrive once that call/email is done. Visibility and notes only; moving a deal back out still happens from Pipedrive.
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Product Issues
Faults that turn up on a watch after it's already added as a Pipedrive product — e.g. spotted by the watchmaker later, or after QC. Look the watch up by serial number and log it so it isn't lost.
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Workshop
Workshop Tracking
Watches awaiting dispatch to the watchmaker, plus those already away at HH or WPC — so nothing gets forgotten.
Watches still here in our showroom, awaiting dispatch to the watchmaker for repair or servicing.
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Watches currently sent to HH, with how long each has been away.
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Watches currently sent to WPC. Anything over 10 days is flagged so it can be chased up.
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Watchmaker Faults
Issues reported with a watchmaker's work while the watch was away being serviced.
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Workshop
Sales Team Requests
Watches the sales team has reserved or sold while they're still away at HH or WPC. Speak to the watchmaker about prioritising these, then mark them resolved.
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Workshop
Archive
Search every inspection and QC check that has been completed through the Watch Desk.
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Stock
SwissTimepieces Owned Stock
Watches SwissTimepieces owns that still need adding to the Stock Manager. Tick each one off once it has been added — nothing here sends a notification, so check back whenever suits you.
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Stock
Stock Manager
Watch inventory, sales, cash, commission deals and reporting — the full back-office ledger for SwissTimepieces stock.
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Sales
Sales Manager
Live in-stock listings from the website, built for quick lookups during appointments and calls.
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Servicing
Servicing and Repairs
Trade-price calculator, saved estimates and printable client quotes for watch servicing and repair work.
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Quoting
Valuations
Seller enquiries, quotes and follow-up for watches coming in through Selling Enquiries.
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Workshop
Collections
Standalone insured DHL collections from a saved business address — no Pipedrive deal required. For picking watches up from a workshop partner (e.g. WPC) after refurbishment.
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Watch Sale Tracker
Sale Tracker
Client-owned watches moving through the Comm Sale Tracker pipeline, cross-checked against live WooCommerce listings and orders.
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Workshop
Analytics
Reporting across inspections, QC, faults, and workshop turnaround. Averages will fill in as more history accumulates.
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Admin
Settings
Manage who can access the Watch Desk and what each person can see.
EmailsOne testing / live switch for every client email, and all the wording by department
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DHL environmentSandbox or live bookings
One switch for the whole Watch Desk: collections, workshop collections, dispatch labels and tracking. Sandbox never dispatches a real courier. Live books real DHL shipments and collections billed to your account.
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Automation statusHourly Products automation
The hourly automation that turns "Add to Pipedrive" deals into Products.
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Order returns — policyReturns window and collection fee
The returns window and collection fee. The wording of the return emails is under Emails above.
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Watch returns (commission sales) — fees and wordingFees and what the client signs at collection
The agreement period and fees, and the wording clients sign when they collect in the showroom. The watch return emails are under Emails above.
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Client PlatformTest Mode, Test Clients, Test Data, feature flags, Client Area, notifications, integrations, data review, import and launch controlTesting
Owner only. Test Mode: made-up clients only, nothing is sent and nothing in Pipedrive, WooCommerce, Slack, DHL or Acuity is changed. The former Client accounts testing panel now lives under Test Data.
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Client page builderPictures, banners and sections on the client's quote and login pages
Owner only. Change the imagery whenever you like. Nothing is sent to anyone and nothing in Pipedrive, WooCommerce, Slack, DHL or Acuity is touched.
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Client sale pages — testing modeOff, testing or live, and made-up test sales
Owner only. While this is on Testing, nothing reaches a client and nothing in Pipedrive, WooCommerce or Slack is changed.
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Fraud prevention — ID checksVeriff photo-ID checks and their emails
Automatic photo-ID checks through Veriff. While this is switched off, nothing about ID checks appears anywhere else in the Watch Desk.
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Invoice & bank detailsPrinted on customer invoices
Shown on customer invoices. Only fields you fill in are printed. Editing these never changes an invoice that's already been issued -- each order keeps the details that applied when it was first generated.